FAQs

Who can use the Frontline Farnham Debt & Benefit Advice service?

Anyone! In line with the code of practice of Frontline Debt Advice (UK), our trained friendly advisers provide independent, confidential, non-judgmental advice to anyone who needs it, regardless of their background or beliefs.


What does it cost?

Nothing! Anyone who requests advice from Frontline Farnham Debt & Benefit Advice will receive it absolutely free of charge.


Is it confidential?

Completely! We appreciate how important it is to know that whatever you tell us is in confidence. Within the team we review cases to make sure that we give you the best information and support we can, but we will not share any personal information outside of the team.


What does Frontline Farnham do to help?

If you want us to help, we effectively step into the gap between you and your creditors, negotiating repayment agreements on your behalf, or trying to get debts written off or reduced if circumstances make that the only alternative.

Part of what we do to help you regain control of your finances is to produce a financial statement (budget) of what money you have coming in and what you spend. This helps you see where you stand financially each month.


Does the Frontline Farnham system work?

The simple answer is ‘YES.’

Frontline Farnham Debt & Benefit Advice is part of Frontline Debt Advice (UK) and since 1989 they have assisted thousands of people with debt problems and many of them are now debt free or have their debt under control. Most of the population have some debt; it is when it is out of control that help is required.

It usually takes some years for a financial crisis to emerge, and it will probably also take some years to resolve the problem. We help you by negotiating with your creditors, checking to see if you are entitled to any further benefit assistance, and help you better manage your finances. We will also walk with you through this journey supporting you all the way to better financial health, however long it takes. There is life after debt!


When is Frontline Farnham open?

We are very happy to talk with you at a time that suits you.

Check out our diary here for our drop-in clinic times, or contact us to arrange a meeting at another time.


Do you make home visits?

At the current time, we are unable to make home visits.

However as COVID restrictions ease, we will review whether we are able to do this.


I’m at work during the day, when can I see you for advice?

We will try to make a convenient arrangement that works for you, so are happy to discuss in the evenings and at weekends.


Do I have to take your advice?

You are always in control. We will never take away your freedom to make decisions and will never do anything against your wishes. However we hope that as our client you will accept our advice and together we can seek to resolve your problems.